2024 was a busy year for Davenport Hotels. And a successful one.

The hotel collection posted record-high revenue last year, reaching the $100 million mark, according to the organization’s Business of the Year survey response.

Davenport Hotels is comprised of five hotels in downtown Spokane: The Davenport Hotel; The Davenport Tower; The Louie, a Davenport Hotel; The Davenport Grand Hotel; and The Centennial by Davenport Hotels.

Last summer, Melissa Green, a 2025 People of Influence award winner, took over as vice president and area managing director of Davenport Hotels.

Under Green’s leadership, The Davenport Hotel, previously known as The Historic Davenport Hotel, underwent a renovation project that added the new Lobby Bar and The Emporium coffee bar and retail shop to the hotel’s first floor.

Across the street, a multimillion-dollar renovation and rebrand project began at what was then known as The Davenport Lusso.

Renovations are nearly finished at The Louie, as its now called, and the 48-room hotel is expected to open back up to guests on April 1.

The hotel collection has 950 employees in the Spokane area.

Davenport Hotels was acquired by Denver-based KSL Capital Partners LLC in 2021 upon the retirement of previous owners Walt and Karen Worthy.

Atlanta-based hospitality management company Davidson Hospitality Group manages Davenport Hotels.

What is the organization's primary focus?

Our primary focus is to curate experiences for guests and travelers alike, whether they are visiting for business, leisure, or both. We are here to be their home away from home and to partner with the destination to showcase Spokane and everything this amazing place has to offer.

In what other ways would you quantify the organization's growth in recent years?

Our growth is about our team member experience, our guest experience, and our impact on the community and environment. In 2024, we installed aqua recyclers and heat exchangers on all 4 of our laundry facilities. Since September of 2024, we have saved over 500,000 gallons of water, as of January.

We support our team members with tuition reimbursement for those that want to pursue a career in hospitality. We also strive to promote internally. In 2024, we had over 30 internal promotions in leadership roles. In addition, while hospitality has a normal turnover of 60%, our turnover for 2024 was only 32%.

What are your expectations for growth in the coming years?

We look to continue to focus on sustainability, technology, guest experience, and team member satisfaction.

Over the next few years, we will continue to grow with safety and security technology to ensure our guests and our team members are safe, in addition to updating all of our mechanical equipment to ensure that it is more efficient.

What future plans does the organization have for innovation?

Throughout the next year, we will add robot vacuums to assist with guest room floors, the hallways, meeting spaces, and lobby floor cleanliness.

In addition, a system to make it easier for our guests to plan their experiences. It will be a one-stop-shop for spa reservations, restaurant reservations, and any additional partners.

Has the organization overcome any obstacles in the past year? If so, what are they are how did you do it?

Since the pandemic, the hotel industry, just like many industries, has had to overcome the staffing shortages.

Throughout the year, we continued to hire the right people and hire for attitude. We can train the skills if the individuals want to learn.

Survey responses may have been edited for length and clarity.